3b999 Terms and Conditions

Introduction & Eligibility

3b999 (hereinafter "the Platform", "we", or "us") is an online casino and sports betting service provider. This terms and conditions document ("Terms") applies to the use of the 3b999 website and all services connected to it.

By accessing the 3b999 website or creating an account, you are considered to have fully read, understood, and accepted the following terms. If you do not agree with any part of these terms, please do not use the platform.

3b999 reserves the right to change, amend, or update these terms at any time. Updated terms will take effect from the date they are published on the website. Users are advised to visit this page regularly.

Account Registration

The following conditions apply when opening an account at 3b999:

• Each person may create only one account. Opening multiple accounts is strictly prohibited, and if detected, all associated accounts will be permanently closed.
• All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in account termination.
• It is your responsibility to keep your account login details (username and password) confidential. You must not allow anyone else to use your account.
• If you notice any suspicious activity on your account, you must notify the 3b999 support team immediately.
• Transferring or selling your account to another person is strictly prohibited.

Age Verification & Identity Confirmation

3b999 is for adults only. This platform is for users aged 21 or over only. When opening an account, you must confirm that you are at least 21 years of age.

3b999 may at any time request the following documents to verify a user's identity and age:

• A clear copy of a National ID Card (NID) or passport
• A utility bill or bank statement as proof of current address
• Proof of ownership of the payment method used

Withdrawals may be placed on hold until the verification process is complete. Personal information and documents are stored with full security.

Deposits & Withdrawals

The following conditions apply to depositing and withdrawing funds at 3b999:

• Accepted Payment Methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• All transactions are carried out in Bangladeshi Taka (BDT / ৳).
• Withdrawals are typically processed within 5–30 minutes.
• Identity verification must be completed before a withdrawal request can be processed.
• Withdrawals must be made to the payment method registered to the user's account; withdrawals to third-party accounts are not accepted.
• 3b999 reserves the right to place processing on hold for suspicious or unusual transactions until verification is complete.
• Deposited funds must never be sent from a third-party account; use of the account holder's own payment method is mandatory.

Bonuses & Promotional Offers

The following conditions apply to claiming and using bonuses and promotional offers at 3b999:

• Welcome Bonus: 100% of the first deposit, up to ৳10,000. For example, depositing ৳1,000 will give you a ৳1,000 bonus, bringing your total balance to ৳2,000.
• Wagering Requirement: You must wager 10 times the bonus amount. Example: for a ৳1,000 bonus, you must complete ৳10,000 in bets. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus total.
• No withdrawal can be made before the wagering requirement on bonus funds has been met.
• Each promotional offer may have its own additional conditions, which will be clearly stated in the offer description.
• In cases of bonus abuse, claiming bonuses through multiple accounts, or any other fraudulent activity, the bonus will be forfeited and the account may be closed.
• 3b999 reserves the right to modify or withdraw bonus offers at any time.

Betting & Gaming Rules

All betting and gaming activities on the 3b999 platform are governed by the following general rules:

• All bet and game outcomes are determined according to the rules of the relevant game provider. Results of games operated by a Random Number Generator (RNG) are entirely impartial.
• Once a bet has been confirmed, it cannot be changed or cancelled.
• If a bet or game is left incomplete due to a technical error, 3b999 reserves the right to refund the bet where applicable.
• In sports betting, if a match or event is cancelled, the associated bet is considered void and the stake is returned.
• 3b999 will not be held responsible for any losses resulting from technical errors or loss of connection.
• Using automated software, bots, or any other artificial means to bet or play is strictly prohibited.

6.1 VIP Program

The 3b999 VIP Program has three tiers. You can move up to a higher tier through regular play:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.2% weekly cashback.

Full terms relating to VIP benefits apply separately.

Responsible Gaming

3b999 takes responsible gaming very seriously. We believe that online gaming is a form of entertainment and should always be enjoyed in a controlled manner.

• Users can set deposit limits, bet limits, and session limits on their own accounts.
• If any user requests it, 3b999 is obligated to temporarily or permanently close their account.
• If you feel that gaming is having a negative impact on your daily life, please contact the support team immediately.
• 3b999 actively works to prevent access by minors. Parents are advised to keep their account details secure.

For more information on responsible gaming, visit our Responsible Gaming page.

Account Suspension & Closure

3b999 may suspend or permanently close an account without prior notice in the following circumstances:

• If any clause of these terms and conditions is violated.
• If false or misleading information is provided.
• If multiple accounts are operated.
• If bonus abuse or fraudulent activity is involved.
• If automated software or improper methods are used.
• If money laundering or any other illegal activity is suspected.

Users may also request account closure at any time. Any legitimate withdrawable balance will be returned once all verifications are complete. In cases of fraudulent activity, the balance may be forfeited.

Privacy & Data Protection

3b999 is committed to protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Users' personal information is used solely for the purposes of providing the service, verifying identity, and meeting legal obligations.
• Personal information is not sold to third parties.
• 3b999 may be required to provide information in response to a valid request from the relevant legal authority.

For full details on our data protection policy, visit the Privacy Policy page.

Intellectual Property

All content on the 3b999 website — such as logos, designs, graphics, text, software, and other materials — is the intellectual property of 3b999 or its associated parties. Copying, distributing, modifying, or using these materials for any commercial purpose is strictly prohibited.

Content belonging to third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) remains the property of those respective companies. 3b999 is only licensed to display their services.

Limitation of Liability

To the fullest extent permitted by applicable law, 3b999 will not be held liable for:

• Interruptions to gameplay caused by internet disconnection or technical errors.
• Software errors or disruptions from third-party game providers.
• Losses resulting from a user inadvertently disclosing their account details.
• Service interruptions due to unforeseen events (force majeure) such as natural disasters or emergencies.
• Losses arising from a user's breach of these terms and conditions.

Dispute Resolution

If a dispute arises between 3b999 and a user, the following process will be followed:

1. Step 1: The user should contact the 3b999 support team directly — via live chat 24/7 or by email at [email protected]. The support team provides assistance in both Bengali and English.
2. Step 2: The support team will review the complaint and propose a resolution within a reasonable timeframe.
3. Step 3: If no resolution is reached between both parties, the matter will be referred to independent mediation for settlement.

In disputes regarding game results, the outcome recorded by the relevant game provider will be considered final.

3b999 always strives to give users a fair and prompt resolution. Our support team is available 24 hours a day, 7 days a week for immediate assistance.